Automotive Dealer Services

Your business is
under control

We develop and implement world-class software solutions
for the automotive business

About us

We are international supplier of IT solutions and services for managing sales and service processes in the automotive business, solving a wide range of tasks for manufacturers and dealers. Our team customizes and implements Dealer Management Systems (DMS), dealer network sales management systems (CRM), as well as Business Intelligence (BI) tools and client mobile applications for sales and service. We will help your business to work more efficiently with the help of modern technologies.

Why choose us?

Our team has 15 years of experience and unique expertise in the automotive business. We are the official supplier of the world's best solutions and practices in the auto business, helping you develop your customer experience.

World class platforms

Our solutions are developed using the latest technologies from companies such as Microsoft and SAP.

Cooperation with OEMs

Long-term strategic relationships with OEMs, both locally and globally.

Focus on one industry

Our employees are focused on one area - the automotive business, which allows us to be experts in the industry.

Our Services

Full-cycle implementation

We are performing full-cycle implementation of ERP solution at the dealership. Our team has already completed more than 100 complex projects and can guarantee the successful implementation of systems of any scale.

Professional support

Post-deployment software support is an important part of a company's growth. We provide professional support services after implementation and help in the application of new practices and processes that develop business.

Product management

We undertake the development of the DMS solution and business processes, including planning, elaboration, architecture, business impact assessment, documentation and other aspects of work important for the company.

incadea.dms

Improving the management efficiency of all business processes of the dealership: from ordering cars from the manufacturer to increasing the satisfaction of your customers through a convenient service in the mobile application.

Optimize your business with an Integrated
Dealer Management System (DMS)

incadea.dms is an open platform dealership management system that improves efficiency and increases dealer income. Our solution is powered by Microsoft technologies to provide innovative functionality and user-friendly interface.

Achieve results in every area of your dealership

CRM

Boost your sales performance and leverage modern marketing tools with a single solution.

Sales

Shorten cycle times, control and reduce costs, and increase profitability by driving higher-margin vehicle sales.

Service

incadea.dms supports all roles of the Service employees in order to most efficiently complete tasks and generate additional income by collecting and executing deferred maintenance work, as well as open work orders.

Parts

Ensure continuous customer service by setting up efficient parts warehouse management processes. Reduce inventory costs and manage profitability with incadea.dms.

Finance

Manage the full spectrum of financial tasks and reduce the risk of cash gaps with incadea.dms.

Reporting

Manage more efficiently with special management data marts that allow you to monitor and analyze key indicators of your business online.

Increase control

Make informed decisions with real-time operational reporting and solve problems before they affect your bottom line.

Increase margin

Streamline processes, reduce costs and increase productivity. Focus on activities with the highest added value.

Stimulate growth

Strengthen your brand, build long term customer relationships, and stay on top of your business.

Inspire customers

Create a personalized customer experience across your dealership.

Vehicle Health Check
Superservice Triage

An online, mobile-friendly Vehicle Health Check (VHC) system, enabling service staff to identify, price and recommend additional repair work. Superservice Triage™ empowers Service Advisors to deliver an easy-to-understand, fully priced vehicle inspection report with transparency and efficiency.

How it works

Perform a VIN-precise vehicle inspection and capture photo/video evidence of identified repair work.

Email the customer an inspection report with photos/videos to their smartphone, for online self-authorisation.

Close sales instantly and automatically record declined repair recommendations for follow-up at a future date.

Identify and sell more repair work

Inspection-based selling that's fast, profitable & measurable

Superservice Triage is a quick and transparent eVHC system that keeps your customers informed and involved in their vehicle's servicing.

The results? Customers who are trusting of your staff and repair recommendations. This leads to increased sales of parts and labour, improved sales closure and higher customer satisfaction.

Automated, Integrated & Easy-to-Use

Superservice Triage transforms the customer experience with a fast, engaging and personalised inspection process. It positions staff as problem solvers in the eyes of customers; empowering them to identify more work, sell with confidence and close more sales.

All features are user-friendly, highly intuitive and available online 24/7. Unlike a manual paper-based checklist, Superservice Triage improves productivity and accountability for advisors and technicians with a digital, guided approach for every RO that can be tracked in real-time.

Photo & Video Capture

Build Trust through Transparency. Providing photo and video evidence of repair recommendations makes it easier for staff to explain the extent of the repair, required parts, labour and price. Your customers will feel more informed and engaged in their vehicle's servicing, leading to higher service conversion rates.

Instant Price Quoting

VIN-Precise and Accurate. With full integration to Superservice Menus™ VIN-precise quoting; parts, labour, shop supplies, quantities and pricing are instantly available. Staff are empowered to quote quickly and accurately for complex repairs, reducing the time spent researching parts information and labour times. This delivers the critical price transparency that maximises on-the-spot authorisations.

Real-time Reporting

Better Decision Making. Comprehensive real-time analytics give you the key insights to increase staff performance, sales closure and profits.

Identify, track and report on VHC sales metrics with point and click simplicity:

Number of Inspection Reports Created
Total Value Identified and Sold
Averages Sold per Advisor/Tech
Percentages Sold/Declined
Reasons for Deferred/Declined Work
Tyre Sales

Customer Engagement

Improve Customer Experience and Retention. Build trust by providing customers with an informative, easy-to-understand and professionally presented vehicle inspection report, complete with visual evidence and accurate pricing. The report can also be emailed to customers, giving them the flexibility to view the report and authorise work online.

The transparent and engaging process fosters customer involvement, and gives customers a sense of being in control of the situation.

Job Status Alerts

Visual Status Tracking and Real-time Alerts. Superservice Triage tracks the status of the vehicle and alerts staff to changes in the vehicle status. This allows Service Advisors and Technicians to know where a vehicle is at any time, maximising the efficiency of the dealership's service process.

Declined Work Follow-up

Maximise Revenue Opportunities. Superservice Triage automatically organises and diarises declined work, and alerts Service Advisors to systematically contact customers at a future date. This empowers dealerships to maximise each VHC and close sales that could otherwise slip to competitors.

Following up on customers demonstrates customer care and helps build trust. It also increases service retention by encouraging customers to return to the dealership for future repairs.

Aftersales Marketing

We combine data analytics and global aftersales expertise to inspire Automakers and Dealerships with insights that help reduce operational costs, grow sales and improve customer retention.

Data Management

We source, cleanse and standardise DMS and other disparate data to provide unique business transparency. Our powerful BI engine brings to light hidden data relationships to power big ideas.

Performance Insights

Drive incentives and loyalty programs with real-time insights into dealer performance and customer behaviour. Dealership dashboards allow tracking of lapsed customers, parts and service sales, productivity KPI's and CSI.

Forecasting

Generate accurate demand forecasts for parts and service sales using VIN precise analytics that unleash the potential of transaction data. Easily map customers, discover patterns, and calculate inventory requirements.

Customer Experience

Build relationships with a VIN precise marketing engine that automates event driven satisfaction surveying, service retention programs, road side assistance registration, parts rebates and more.

Dealer Optimisation

Optimise and grow dealer performance with predictive analytics that drive dealer action plans, automate workflows, improve CRM processes and measure productivity and sales efforts.

Unlock the value of your data with trusted products and technology.

We help Automakers and Dealerships transform the way they operate and communicate with customers. Our data-driven insights provide distinctive new capabilities to drive better decisions and more effective customer programs.